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Marketing & Promoting Your Website Online and Off

The old marketing adage "build it and they will come" may have had some validity in the Net's infancy, but it simply does not hold true nowadays, with millions of sites out there vying for surfers' business. So how do you get noticed?

Marketing and promotional information and tools abound, from downright nonsense to real gems like The Insider Secrets to Marketing on the Internet. Newly released!. We've checked out many of them so that you don't have to, and will feature some of them here. Be sure to return often.

For an introduction to Internet marketing, the new book Planning Your Internet Marketing Strategy will help you put together a complete Internet marketing plan, from finding a niche for your business to market analyses to pricing, and much more.

To start your business's marketing efforts, there are basically two avenues to consider, and site owners should employ both. 

  • offline promotion
  • online promotion

The degree of emphasis, however, may vary. A business that exists strictly online will invest more time and effort in online marketing. A "brick & mortar" store with a website might continue to focus more on offline promotion than marketing online. Your business's marketing plan will be your guide.

Offline Promotion is fairly straightforward: you include your website address (URL) in anything that leaves your office: stationery, business cards, print ads, coupons, radio/TV ads or appearances, preferred customer promotions, etc. Depending on your type of business, you may also want to create "online only" specials and advertise them in your print ads or TV commercials. (Fairness and trade laws may require you to make these specials available to everyone for the asking; check with your legal advisor.) According to Forrester Research, most successful e-merchants spend nearly half their advertising budget on offline promotions.

Online Promotion is trickier and generally far more time-consuming, the main issues being a) your website; b) search engine ranking. Other online avenues include newsgroups and email newsletters. As banner ads are becoming less and less effective, we won't discuss them here. Here is a rundown on the most commonly used marketing avenues:

1) Newsgroups are online discussion forums defined by subject. Most newsgroups do not allow blatant advertising, but, by establishing yourself as an "expert" and always including a "signature" (sig file), you will make contacts and leave a trail potential customers may follow. The drawback is that this trail also attracts "spammers" – others promoting their products or services, whether or not you want to receive such messages. Once your email address is on a mailing list spammers use, it's practically impossible to get off it! Therefore, if you have the time to promote yourself on newsgroups, use one of the many free online email services, like Hotmail or Yahoo!, and report spammers to the newsgroup admin and to sites like Spamcop (which also offers a paid service that protects your email address). Otherwise, change online email providers every few months. NEVER use your REAL email address on a newsgroup, nor any other address you care about!

2) Email newsletters are an excellent, effective way to promote your products or services. The trick is in doing it correctly.

DO NOT send automatic newsletters to everyone you know. Instead, if you are just starting to produce newsletters, give them a sampling and ask for subscription. Most newsletters from commercial sites are sent free of charge.

Set up a form on your site asking for name and email address to subscribe

Give a good value: your newsletter should include valuable information, such as growing tips for plants, how to groom your dog, how to change the oil in your car – whatever might be relevant to your site and, hence, its visitors. Free advice goes a long way toward customer loyalty! Don't hesitate to relate an advice column to a product you sell, but keep the hype very low. Don't be afraid to mention similar products, esp. if yours is cheaper or easier to use or excels in some other way. Give just enough information to stimulate interest; lead your readers to your site to find out more.

Keep it brief. Visitors do not want to read page after page or wait for the email to download. Three short articles with a link for more details on your site, plus one or two promotional paragraphs, should be enough. Keep it to less than four "pages" (screens).

3) Your site itself. Since its inception, the Internet supplied information, and the majority of surfers go online to learn something. While online shopping is advancing rapidly, information is still the #1 reason for people to access the Net. With that in mind, what information are you offering users on your site? If your site is strictly brochure-ware, you might be losing visitors, i.e., potential customers. Set goals during all phases of site design/redesign. Promote information more than products.

SEARCH ENGINES and directories

Here we enter into the most difficult phase of promoting your website: there is very little consistency; methods change rapidly and frequently; ranking criteria are different from one engine to the next.

In the Net's infancy, you used to be able to register with the few search engines in existence and almost be guaranteed a top spot if you worked at it just a little bit. Now there are literally thousands of search engines and directories, and it would be impossible to submit your URL to them all. Submission services make this relatively easy. Top positioning on the handful of major engines, however, requires a great deal of time and effort, and the shotgun approach of a submission service will not achieve this for you.

Nowadays, ranking in the "first 30", i.e., the first two or three pages that come up on a surfer's search, can be nearly impossible, depending on the keywords you are targeting. To complicate matters further, none of the top ten or twelve engines or directories evaluate and list sites in the same way, and the algorithms used also change frequently.

Meta tags "keywords" and "description" (hidden elements in a web page's code) are used by some search engines to determine a site's relevancy, although less frequently now than they used to. Others employ a combination of meta tags and actual page content, page content only, or the first 200 characters after the <body> tag. Some penalize for keyword repetition, others expect it. Some don't accept automatic submissions or will lower the position. Some don't reveal how they rank pages, and with the recent invention of keyword bidding on some sites as well as pay-per-click "ranking", companies with large advertising budgets will always come up at the top because they can afford to pay for those slots, and small businesses are left behind.

There are three basic ways of getting listed:

Manual submission. You visit each search engine and follow their "submit URL" procedure. This costs you only time, although plenty of it. Be sure to read each engine's instructions and help files; you may not get a chance to make changes or correct mistakes.

Automatic submission. Many such services exist; a few are free for a limited number of search engines, while most charge a fee and submit to many sites. However, the big search engines now frown on the practice and may flag you as a spammer. Moreover, submission services brag about the number of search engines they submit to, but many of those are link farms, porn sites, etc. Probably not the kind of company you'd want to keep.

Professional submission services. These generally help you refine your keywords, submit your site and/or specific pages to the major search engines and monitor your ranking, continuously refining and resubmitting your pages to the major engines. As this process is time-consuming, these services cost from a few hundred to several thousand dollars. However, high ranking can significantly increase your site's commercial success. We will gladly discuss this process with you; you'll find our fees quite reasonable.

Do-it-yourselfers with enough time on their hands have another option that gives similar results as a professional service, at a lower cost. Positioning software that helps you to develop your pages and submit them, is now available. Both WebPosition and Search Engine Commando are highly rated and offer free trial versions. So compare and decide which works best for you.

The main points to remember here: a site's success is no more automatic than a retail store's. Ongoing targeted marketing and promotion is everything. Without it, a few people will still find you, just like they might happen to pass by your store, but success is almost impossible to build on the impulse purchases of a few passersby.

For information about more marketing techniques, please also refer to Dr Wilson's article on Viral Marketing Principles.

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